Data Deletion Instructions
Last updated: November 6, 2026
1. Overview
Flowkick is designed with automated, minimal-retention data lifecycles. We provide transparent methods for businesses to delete their organizations and for end users to verify that interaction data is removed.
2. Business Account Deletion
Businesses that have deployed WhatsApp Flows through Flowkick can permanently delete their organization and all associated tenant data at any time:
- Sign in to your organization account via our identity provider (Kinde) or visit app.flowkick.io.
- Initiate organization deletion in your Kinde organization management portal, or send a deletion request directly to privacy@flowkick.io.
What happens upon deletion: When an organization is deleted via Kinde, Flowkick's automated webhook (organization.deleted) executes:
- All tenant rows, custom Flow definitions, versions, chat history, and configurations are permanently dropped from the database.
- Third-party integration connections (such as Nango and connected calendar accounts) are revoked and removed on a best-effort basis.
- Stored workflow execution snapshots and transient run artifacts are purged.
3. End-User WhatsApp Form Data Deletion
For customers and end users who have submitted information via a WhatsApp Flow powered by Flowkick:
- Automated Ephemeral Purge: Form answers and prefill state are ephemeral and automatically wiped as soon as delivered to the business's agent or after at most 24 hours.
- No Plaintext Phone Records: Phone numbers are never stored in plaintext or logged; only irreversible HMAC-SHA256 hashes are used during active message exchange.
- Manual Request: If you wish to ensure any trace of an interaction is expedited for removal, email privacy@flowkick.io with the approximate date and time of the interaction and the business with whom you communicated.
4. Contact Us
If you encounter any issues deleting your account or require assistance with data deletion, contact us at privacy@flowkick.io.